Return Policy
For sanitary purposes, ALL SALES ARE FINAL. When you receive your
package, promptly check the items to make sure the items are working. We will
credit or exchange for DEFECTIVE items only (or for any shipping errors made
by us). Please return the items in their original packaging within 30 days to
the address on your packing slip. If you have further questions or
problems, please call 617-666-7826 or email goldies@asksextoy.com.
If you feel the item was not as advertised, please go back to the page where
the item is listed and make sure that you are correct. Then please email us with
the webpage address and let us know what the page said and what you found to be
different. We will refund you if the necessary information is missing, and we
appreciate help to improve our site.
If a product has clear and correct size measurements, then we will NOT allow
a return because of size. If the size is not listed on the page, we will accept
a return if you provide us with detailed accurate measurements that we can add
to the site.
In your return package please include:
- The packing slip
- A note telling us what the problem was
- A note stating whether you would like a refund or an exchange for another
item.
- If you do not include a note, you may not be refunded!
Please allow up to 3 weeks to receive your replacement or refund.
We are dedicated to carrying only the highest quality sex toys and
maintaining attentive customer service. We hope you have been and will be happy
with our services.
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